Shipping & Returns

Returns Policy

RETURN & REFUND POLICY

Thanks for shopping with us. If you are not entirely satisfied with your purchase, we're here to help.

RETURNS

You have 21 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Unfortunately due to hygiene regulations, books are not returnable. Tickets purchased for an event through us are not refundable 60 days prior to the date of the event being held.

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Other payment methods may have different refund time periods. Generally a 28 pay refund period applies to products.

we operate a contact system by email and will respond to queries as quickly as possible and within a maximum twelve hour time frame so please keep this in mind when contacting us. You can email us at -
info@bigwhiterabbit.ie
2412/2413/2414 Euro Business Park, Little Island, Cork, Ireland T45 AY89

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.